If you need to exchange your Apple Card—whether the physical card is damaged, worn out, or you want a fresh physical version—you can complete most steps digitally through the Wallet app on your iOS device. This process is designed to be quick and convenient, with no need for in-person visits, and your digital card remains active throughout the exchange so you can keep using it for Apple Pay and online transactions without interruption.
To start the exchange, open the Wallet app on your iPhone or iPad and select your Apple Card. Tap the three-dot icon in the top-right corner to access additional options, then choose the entry related to card exchange or replacement. You’ll be asked to confirm the reason for the exchange (such as damage or a lost physical card) and verify your shipping address for the new physical card—ensure this address is up to date to avoid delays.
After submitting your request, the new physical card will be processed and shipped to you within a few business days; you’ll receive a notification in the Wallet app once it’s dispatched. When the new card arrives, activate it by opening the Wallet app, tapping your Apple Card, and following the on-screen prompts to link the physical card to your account. Your account details—including balance, credit limit, and transaction history—stay unchanged during and after the exchange, so you don’t have to worry about disruptions to your financial information.